Terms of Service

These Terms of Service ("Terms") govern your use of the services provided by [Legal business name] (ABN [ABN]), trading as EverStaff AI ("EverStaff", "we", "us"). By signing up for or using the services, you agree to these Terms on behalf of your business ("you").

The service

EverStaff configures and manages AI "employees" — such as call answering, missed-call text-back, lead qualification, booking and review requests — that operate on your behalf via phone, SMS and related channels. The specific employees and features depend on your chosen plan.

Accounts

You must provide accurate information and keep your account credentials secure. You are responsible for activity under your account and for your team members' use of the services.

Fees and billing

• Setup fees are one-off and payable before configuration begins.
• Subscription fees are billed monthly in advance via our payment provider (Stripe).
• Plans have a minimum initial term of 3 months, then continue month-to-month until cancelled.
• Prices are in Australian dollars and may be exclusive of GST unless stated.
• Usage-based costs (such as telephony or messaging) may apply as described in your plan. Fees are non-refundable except where required by law.

Your responsibilities

• Use the services lawfully and only for your own legitimate business.
• Ensure you have any necessary consent to contact your customers by call or SMS, and comply with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and other applicable laws.
• Provide accurate business information (services, pricing, hours) used to train your AI employees.
• Review AI-assisted bookings and communications where the outcome matters to your business.

AI limitations

The services use artificial intelligence, which can make mistakes, misunderstand requests, or produce inaccurate information. AI employees are a tool to assist your business, not a guarantee of any outcome. You are responsible for confirming bookings, quotes and other actions that matter. To the extent permitted by law, we are not liable for losses arising from AI errors, missed messages, or service interruptions.

Intellectual property

EverStaff owns the platform, software and underlying technology. You retain ownership of your business content and your customer data. You grant us the rights needed to process that data to provide the services.

Availability

We aim to keep the services available but do not guarantee uninterrupted operation. The services may depend on third parties (such as telephony and AI providers) and may be affected by their outages.

Warranties and liability

The services are provided "as is". To the maximum extent permitted by law, we exclude all implied warranties. Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot be excluded. Where our liability can be limited, our total liability to you is limited to the fees you paid us in the three months before the event giving rise to the claim.

Indemnity

You agree to indemnify us against claims arising from your misuse of the services or your breach of these Terms or applicable law, including messaging-consent obligations.

Termination

You may cancel after the minimum term with reasonable notice. We may suspend or terminate the services for non-payment or breach of these Terms. On termination, your access ends and we will handle your data in accordance with our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. Continued use of the services after changes take effect constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the laws of New South Wales, Australia, and the courts of that state.

Contact us

Questions about these Terms? Email everstaffai@gmail.com.